Terms of Service

Account Terms and Payment

We offer open account terms to customers who meet our criteria and are approved. All accounts are due by the 10th of the month for purchases made in the preceding month.

• Open account customers not paying on or before the 10th are subject to suspension of credit terms.
• Past due accounts will be charged a monthly service charge of 1.5% on the outstanding balance.
• A $35 returned check charge will be billed for any returned checks on account.
• Credit card transactions may be subject to a 3% convenience fee.

Delinquent Accounts

We will make every effort to arrive at a mutually beneficial agreement to assist customers who have occasional cash flow problems. It has always been our policy to work with our valued customers through difficult times.

However, we reserve the right to refuse shipment to any account continually maintaining a delinquent status. Failure to resolve a delinquent balance will result in the dissolution of our business relationship, and swift action will be taken by our collections attorney.

Ordering

Customers may place orders with the office Monday through Friday, 8:00 AM to 5:00 PM. Online ordering is available 24 hours a day at allprob2b.com.

Special Orders

Please remember that special orders take extra time to obtain, and we cannot be held responsible for manufacturer delays.

Special orders cannot be canceled or returned.

Refused Orders and Returns

All returns must have a Return Authorization issued by AllPro. Paperwork should be attached to the product being returned. Please provide an extra copy for the driver to sign, and keep one for your records.

Condition requirements. All returns must be in resalable condition:

• Used or installed parts are not eligible for credit.
• Product must be taped and banded in factory condition. Rope and duct tape are not appropriate.
• Product must be free of markings and labels and in its original packaging.
• Please take care not to damage boxes. Torn boxes are not resalable and will not be accepted for return.
• Blister packaging must be unopened.
• If damage is concealed, please provide photos for a replacement within 24 hours of delivery.

Factory mandated warranty procedures must be followed whenever possible. Please see your AllPro or factory sales representative for guidance.

How credits are processed. Before any credit is issued, the item must be received and inspected by the AllPro Returns Department. If the product meets the conditions above, credit will be issued and applied to your account. If a product does not meet the required expectations, the item will be redelivered at our soonest convenience.

• If your account exceeds a 10% rate of return, an automatic 15% restocking fee will be applied and deducted from your credit at the time of processing.
• AllPro does not issue refunds by cash, check, or directly back to a credit card.
• Credit memos are valid for 12 months from the date issued.
• Discontinued, non-stocking, and special-order items cannot be returned.

All returns must be submitted within 90 days of invoice. Exceptions can be made only at the discretion of AllPro management. Any return accepted outside of the 90-day window is still subject to the same terms and conditions detailed above.

Delivery

We ship orders as fast as possible — depending on location, either same day or next day in most cases — using the best means available from our locations. The minimum order amount for delivery on our truck is $100. Our current delivery charge is $15.00 and is subject to change.

Warranties

Manufacturers’ warranties apply to all products. Warranties do not cover labor costs for removing and replacing defective products. In addition, manufacturers will not cover paint costs.

Always test fit prior to painting.

Personal Guarantee

In the event of default in payment of this account, I personally guarantee payment of any unpaid balance with interest as set forth above, and all costs of collection including attorney fees as set forth above.

AllPro Alerts — US SMS Terms and Conditions

AllPro Alerts is our opt-in text message program for AllPro customers, operating on short code 39854. Enrolling in the program means you accept the terms below.

For details on how we collect, use, and protect the information you provide when enrolling in AllPro Alerts, please read our Privacy Policy.

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